Arpan Nepal

Charles Darwin University

Charles Darwin University

• Assisted the Client Services team with day-to-day user support activities in an enterprise ICT environment.
• Participated in PXE-based Windows device deployment using predefined task sequences and organisational deployment procedures.
• Observed ticket and service-management processes in HaloITSM, including incident handling, assignment and escalation concepts.
• Supported laptop decommissioning by removing RAM and storage devices.
• De-identifying assets and preparing equipment for disposal.
• Participated in introductory activities involving MuleSoft and enterprise system integration.

Jyugal Boarding High School

• Installed and configured Windows systems for lab use.
• Managed driver deployment using DISM.
• Created custom Windows images using NTLite.
• Implemented system imaging and restoration using Macrium Reflect.
• Provided troubleshooting support for Windows and software-related issues.
• Helped staff with day-to-day IT issues.

Charles Darwin University

• Developing an AI-assisted pipeline to transform Gumbaynggirr dictionary data into structured datasets for RAG and LLM fine-tuning.
• Designing JSON schemas for word entries, example sentences, usage variations and metadata.
• Automating text extraction, validation and transformation.
• Working with large language models to improve parsing and translation quality.
• Contributing to development of AI resources supporting Indigenous language preservation.

• Designed a hybrid AI and rule-based mental health chatbot prototype for Aboriginal youth.
• Implemented backend logic and multi-step conversational framework informed by research from Menzies School of Health Research.
• Project’s final report formed the basis of an abstract authored by a researcher at Menzies School of Health Research.
• Abstract accepted for presentation at the National Suicide Prevention Conference, Sydney (2026).

• Introduction to Cloud — March 2026
• Service Desk — March 2026